Fees policy:

All fees must be paid at registration. One off admin fee of £25 will also need to be paid. Please note course fees are non transferable to other persons.

Complaints:

Any complaint or request must be submitted in writing at the reception. We aim to respond within 2 working days. For details please read our complaint policy.

Refunds: 

  • Student’s unauthorised absence: no refund or extra class will be provided.
  • Teacher’s absence: no refund but recovering class will be scheduled. For more info please read the Policy regarding Student Absentees
During a minimum of 3 months course, if a student wishes to take minimum time off, please provide:
  • For illnesses: Medical certificate and a written request;
  • Holidays: Copy of confirmed flight bookings and written request.

Once you take a course, the classes will not be re-scheduled in any case beyond 2 weeks of your course end date.

Cancellation: 

  • 2 weeks or more prior to course commencement date: 50% fee refund
  • Once the course has started, no refund is available. Rescheduled classes can be requested at the discretion of the management.

Lost items:

Students should take care of their personal belongings as the college will not be responsible for any lost items.

Privacy policy:

South London Learning Centre is responsible for the protection of students’ personal information. The College reserves the right to use photographs taken during the classes for promotional materials. Should a student not wish for his/her photo to be used, please let the reception know in writing.

Changing timetable or group:

Students wishing to exchange their original choice of course must pay the difference in value (if there is any) to complete the transfer.

Letter of attendance:

A letter of attendance can be provided on request at the end of the course for £10.

Certificates:

Certificates are issued at the end of a course and after successful completion of relevant exam for £25 for in-house or £40 through an External Awarding Body.

Children:

South London Learning Centre operates a strict no children policy while you are attending classes. We apologise for any inconvenience this may cause but we do not have the necessary facilities to accommodate children.

Termination:

There is a 0 Tolerance policy towards Abusive Behaviour towards our staff of any of the clients. A student reported for the offence would be terminated with no fee refunds.